Services & Support

At TSI, we offer a range of service options to ensure the continuous and reliable operation of your equipment.


We understand that each client is different and has unique needs. To that point, we can customize a service agreement based on your specific requirements and budget to protect your investment and assure your peace of mind. We offer extended warrenties for extra confidence.


Maintenance Options

    TIER 1 TIER 2 TIER 3

Emergency Service


Emergency Response Call Back

  1 Hour 1 Hour 1 Hour

On-site Service after initial call

  4 Hours (24/7) 1 Business Day 2 Business Day

Preventative Services


Preventive Maintenance Visits

  1 visit per month 1 visit per month 6 visits per year

On-site opening/closing down of the system

  Daily 2 per year N/A

Loaner Equipment


On-site Emergency visit

  Unlimited Unlimited Unlimited

Training for all equipment

  Unlimited Unlimited NO

Advanced parts replacements

  24 hours for most parts 2 Business days Standard ground shipping

Access to Video Test engineering

  24 hours During regular business hours NO

Remote Diagnostic support


Preferred Pricing Discount


Out of warrenty equipment

  No Charge Cost plus 20% Cost plus 20%


  No Charge Cost plus 20% MSRP

Additions and modifications

  Cost Cost plus 30% Cost plus 50%